Rushed shipping is available. The price will vary on the order, and we pull our shipping estimates from USPS.com based off the destination, weight and package dimensions. Average shipping time is 1-2 weeks with regular shipping and 1-3 days with rush (we use USPS Express Shipping for our rush, which while they guarantee next day we have found this isn't always the case so plan 1-3 days not overnight). If you have paid for rush shipping and it does not arrive within 3 days of being shipped we will refund the shipping.
Please include build time for made to order and custom items. These usually take 7 to 14 days. It may take less, but during October and May expect it to take 2 weeks (we have a lot of ren faires in both May and October that involve travel, and October gets extremely busy for wings). Also shipping slows down during December. This is something we have no control over because it happens on the post office's end. We build all orders in the order they come in unless an item is being rushed, so please let us know if you need your order by a specific date so we may adjust the que accordingly.
During May, October and December we will publish a shipping estimate calendar in our announcements. This will include cut off dates for orders that we can guarantee by Halloween and Christmas. Please remember, we are a small business (there are only three of us) and everything is made by hand. We determine the cut off dates for these holidays based off prior year sales, shipping times and by our current order queue. The calendar will include dates for ready to ship and custom both with regular shipping and rush. We highly suggest ordering custom wings early for Halloween. We have been receiving orders for Halloween since April and the cut off for custom wings without rush shipping could be as early as the end of September this year.
No items are shipped until payment is received and no refund will be issued if an item is late due to delayed payment. If you need it by a specific date we recommend rush shipping. We make orders in the order they were placed generally, but include the date you need the order by in case we can shuffle the queue some. We will not pay the additional cost of expediting an order if rush shipping is not requested. If you would like to add rush shipping please add it to the sellers notes or convo us and we will send you an invoice for the additional shipping.
Shipping insurance and delivery confirmation can be added on request. Delivery confirmation is not available for international orders, unfortunately. We will convo you when an order has been shipped out.
Pick-up and delivery are available for local customers within the Wasatch Valley. Delivery fee will depend on distance (we are out of Ogden) and will be between $5 and $10. Pick-up is free and can be from our home studio, or during an event we are at (such as the Utah Renaissance Faire and Fantasy Festival in early May or the Ogden 25th Farmers Market on Saturdays July through early October).
We get the question of why our shipping is so high for our wings a lot. Understandable. The answer is the postage for items that size is high. For any of our wings take the dimensions and add an inch for the height and length and use a 1.5" width. This is the size of the box we must use. The boxes are custom made, and while this might sound like it adds more (and it does in the packaging portion of the shipping cost) it greatly reduced what the postage cost with off the shelf boxes and actually lowered the overall shipping charge. We have shipping amounts for our most frequent countries set up and will create a custom listing for our international customers who's country isn't currently listed (we do refund excess shipping for these if the amount is over $1).